Goods and spare parts
Remember, if goods are not faulty, Lincs gas does not have to do anything. However, we may issue a credit note or exchange on a goodwill basis. You should always check how long the credit note is valid for.
This returns policy excludes Printed Circuit Boards, non-catalogue products and specially manufactured products or parts we special order for you
All products are returned to Lincs Gas group at cost to the Customer and at the Customer's risk. Lincs Gas accepts no responsibility for any loss of or damage to them or any items received by Lincs Gas with them.
If we cancel the contract without good reason we will pay you any losses or costs you suffer as a result of the cancellation
Returning the product to Lincs Gas (you will need to send your sales advice and the credit/debit card used for payment); or calling us on 08450 090962 or emailing us at info@lincsgas.com, or writing to us at Lincs Gas, High Street, Kexby, Lincs. DN215LY.
This is subject to the following conditions:
The product must be unused, as new, in saleable condition and returned with the original product packaging.
Orders which are made to measure, cut or mixed to your requirements cannot be exchanged or refunded (unless they are faulty).
If you return the product to Lincs Gas, we may ask for identification (proof of address) to help combat fraud.
If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights. Please call us on 08451 080756* to arrange.
Delivery dates are approximate and no liability is accepted in respect of late deliveries, please do not arrange to install the items until after they have been delivered and checked for damage
Identification MUST be produced on all deliveries and you must Quote the unique reference number, we will inform you of this number via emai, or landline telephone, or fax after you have placed the order .Goods will only be released to the card holders address & under no circumstances will the goods be delivered into vehicles or left outside a property
THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS * Lines are open 9am to 5.00pm weekdays 08451 080756
| Privacy Policy Lincs gas group |
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| We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). |
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| We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. |
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| We will not email you in the future unless you have given us your consent either by opting in to a Lincs gas newsletter or as a response to a question you have raised. |
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| We will never pass any details we have about you to any other company except where necessary for an order process to be completed. |
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| The type of information we will collect about you includes: |
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your name
address
phone number
email address
credit/debit card details (these are automatically deleted from our systems after 7 days)
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| We will never collect sensitive information about you without your explicit consent. |
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| The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. |
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| The personal information which we hold will be held securely in accordance with our internal security policy and the law. |
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| We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings, however, any information we use is purely for improvement of our |
